Unifone and COVID-19

Unifone and COVID-19

Our Dunedin and Balclutha offices are now closed to the public. Please contact us through the contact page on this website or on 0800 894 114.

EFTPOS and cash payment facilities will be reinstated when the offices reopen. 

 

The safety of our customers and staff are our paramount concern in preparing our response.

Unifone’s management are closely monitoring official channels such as the Ministry of Health’s website to inform our decision-making processes during the COVID-19 crisis.

If you call in to our support line and our staff think a technician visit to your home may be required, they will ask a series of questions to find out whether you are in isolation for any reason or ill. Our field technicians may also ask the same questions before attending. We thank you for your understanding and cooperation in answering these questions.

Effective immediately we are taking the following steps to minimise the chance of COVID-19 transmission.

  1. No face to face contact in our offices. Please contact us by phone 0800894114 or through our website www.unifone.net.nz .
  2. Our customer portal my.unifone.net.nz is available to check the details of your account, data usage for 3G/4G customers and call records for phone customers.
  3. Our staff have been asked to stay at home if they are ill.
  4. We have adopted all Ministry of Health recommendations regarding social distancing and hygiene.
  5. We are ready and able to work from home rather than from our offices if we need to.
  6. We are checking with our customers about their travel and health status before entering their property and will rebook the appointment until medical clearances have been given or self-isolation periods have elapsed. 
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