Current Service Status

This message is for customers on Unifone's DSL (copper phone line) broadband services.
The DSL network reaches you through Chorus's copper network from roadside cabinets in your local area. In many cases these cabinets are offline due to the mains power outage situation.
Although you may have mains power at your place, the cabinets need to be online for your connection to work. If you want to check the status of the Chorus network in your area, please visit https://www.chorus.co.nz/help/tools/internet-outages-map and enter your address.
If there are no outages listed for your area, please give us a call and we'll help you out.

The upstream fibre provider was able to resolve this fibre fault overnight.
Full services have been restored.

Thank you again for your patience as this fault was resolved, and apologies for any inconvenience.

Fault has been identified as an upstream fibre provider fault.
The upstream provider has advised that the fault is "Under investigation with technical teams".

Services in some Central Otago areas will remain degraded at this time.

Thank you for your patience, and apologies for any inconvenience caused.

A fault in the Central Otago area is causing some services to be degraded at this time.
Technicians are investigating.

Work was completed as scheduled.

Technicians will be performing priority scheduled maintenance in the following areas on Friday the 21st.

Maintenance window begins: 21/11/2025 13:00PM
Maintenance window ends: 21/11/2025 3:30PM
Impact: Services offline for up to 30 minutes

Areas affected:
- Hillgrove
- Palmerston
- Shag Point
- Herbert
- Moeraki
- Waianakarua

We thank you for your patience as we complete this priority scheduled maintenance and apologize for any inconvenience caused.