Is any of the rugby going to be free to watch?

Yes. TVNZ will broadcast the games below free-to-air:


20 September – Japan v Russia – Live

21 September – New Zealand v South Africa – 1 Hour delay

28 September – Tonga v Argentina – Live

2 October – New Zealand v Canada – 1 Hour delay

4 October – South Africa v Italy – Live

6 October – New Zealand v Namibia – 1 Hour delay

9 October – Fiji v Wales – Live

12 October – New Zealand v Italy – 1 Hour delay

TBC – New Zealand’s Quarter Final– 1 Hour delay

26 October – Semi Final – Live

27 October – Semi Final – Live

2 November – Final – Live

How can I watch the Rugby through the internet?

You need to head over to https://www.sparksport.co.nz/rwc2019 and check out Spark Sport’s RWC2019 page. It has all the information you need about purchasing a viewing pass.

Unifone is not reselling the Spark Sport or RWC passes.

Do I have to be a Spark customer?

No, you can sign up to Spark Sport and the RWC and remain with Unifone for your internet and phone services.

Is my Unifone connection going to be fast enough to watch the tournament?

If you are on one of our DSL or UFB plans, your connection will be fast enough to watch the rugby but read "What do I need to do to stream it on my TV?".

Our WiFi Broadband plans are sold by speed. The following is a guide to how each plan will perform.

  • 2.5/2.5: Not suitable for any sort of streaming video, including the Rugby World Cup. Consider upgrading the plan to at least 10Mbps for the duration of the tournament.

  • 5/2.5: Should be OK for the live streaming games but on-demand content may struggle to play without buffering. Consider upgrading the plan to at least 10Mbps for the duration of the tournament.

  • 10/5: This plan is the entry-level plan for streaming live games and accessing on-demand content.

  • 20/10, 25/12.5, 50/25 and 100/50. These plans are all fine for streaming of live games and accessing on-demand content.

  • Have a read of "What do I need to do to stream it on my TV?" too. It contains important information that you need to know before kick-off.

3G/4G: The Spark Sport and RWC app are designed to adapt to your connection's available speed. The speed of these connections is affected by factors imposed by the wholesaler. The RWC will probably not be available in High Definition (HD) to customers on these connections. You should also read "What do I need to do to stream it on my TV?" before you buy a tournament streaming pass.

How much data will it use? I'm not on an unlimited plan.

You must be on one of our 3G/4G plans then because all of our other services are unlimited. Spark Sport has advised that each hour of High definition (HD) streaming Rugby will consume 3GB of data. As a 3G/4G user, you may not be able to receive the HD signal so budget on less than 3GB per hour. A reminder that you can check your usage in real-time at https://my.unifone.net.nz

If you want to upgrade to our 200GB plan to avoid excess data charges for the tournament you need to get the upgrade in place by 13 September 2019 and it needs to stay in place until 13 November 2019.

Consider signing up for the free trial of the Spark Sport service. That should give you a reasonable indication of how well you are placed to watch the RWC. If you have problems with the trial you still have time to sort them before the RWC kickoff.

What do I need to do to stream it on my TV?

Spark Sport are making their streaming service available on a number of devices including Google Chromecasts, Apple TV, Smart TVs from a variety of major manufacturers and the usual phones, tablets and computers. Head over to https://help.sparksport.co.nz/getting-started and check out their advice. Unifone can only assist with connection related issues. Spark Sport can assist with questions and problems with their service and your local IT support technician, appliance store or electrician can help you with your streaming device.

You will need to get the signal from the internet and on to your TV and that’s where Unifone can help.

You will need a strong, reliable WiFi connection to the TV or device you are using for streaming unless it's already hardwired into your router. Ideally, for WiFi connections, the WiFi router should either be in the same room as your TV or at worst a room or two away. A WiFi router at the far end of the house from your TV may struggle to provide enough coverage for reliable streaming. If you are in doubt, get in touch and one of our technicians can advise on your options.

Check your connection is fast enough for streaming. You can test this yourself by visiting www.speedtest.net and checking your download speed. For best streaming results your speed test downstream speed should be 10Mbps (9-10Mbps is fine) or better. Check this result in the same room as your WiFi router and also as close as possible to your TV or where you are going to view the broadcast.

If you are connected to our WiFi network and on a 2.5Mbps, 5Mbps or 10Mbps plan, consider increasing the speed of your plan to 20Mbps or higher for the duration of the tournament.

On match night we strongly recommend customers on our 2.5Mbps, 5Mbps and 10Mbps WiFi plans or 3G/4G service ensure their streaming device has exclusive use of the connection. This means either disconnecting other devices from your network or powering them off. Other streaming services such as Youtube and Netflix and devices such as games consoles will compete with your RWC service for a share of your internet service and the service quality will suffer as a result.

Consider signing up for the free trial of the Spark Sport service. That should give you a reasonable indication of how well you are placed to watch the RWC. If you have problems with the trial you still have time to sort them before the RWC kickoff.

Don't leave any of this too late! Try and get yourself sorted in the month leading up to kick-off.

What happens if something goes wrong while I’m watching the rugby?

You need to find out whether the fault is with your Unifone connection, your device or with the RWC service before you call for help. Unifone can only assist with connection related issues. Spark Sport can assist with questions and problems with their service and your local IT support technician, appliance store or electrician can help you with your streaming device.

If something goes wrong:

Check your broadband connection. Can you access the internet from another device?

If you can access the internet but not the Rugby, give your streaming device (eg TV, Chromecast, Apple TV etc) a restart and make sure it is the only device using your internet connection. If you are still having problems, it's time to contact Spark Sport to ask for their assistance.

If you can't access the internet, restart your Unifone connection by powering off then on again. Wait 5 minutes then try the internet again. If you still can't get connected to the internet give us a call and log a service request.

Give Unifone a call today to talk about what we can do for you, whether it’s rural internet, home internet and phone plans or business internet solutions.

0800 894 114
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